Tolsey Newsletter

Tolsey Update

LATEST NEWS FROM THE TOLSEY SURGERY

PRIMARY CARE IS OPEN

TO ALL OUR PATIENTS – JULY 2020

 

GP practices across the UK have significantly altered their working practices to help them manage capacity to the coronavirus response.

In order to continue slowing down the spread of the virus and keep people safe, primary care across Wiltshire is seeking to continue to deliver services, via this new approach, whilst maximising the use of technology.

With this in mind, it is vital that we ensure our patients understand how to access primary care and our services in order to maintain safety.

  • The Tolsey surgery is still open and we encourage people to get in touch for any health concerns that cannot be dealt with by the individual, their family or friends or the local pharmacy.
  • Routine vaccinations and immunisations are important and are available at the practice.
  • Please only visit the surgery in person if you have an agreed appointment.
  • If you need to be seen face-to-face then you will be given an appointment to come to the practice. Please support our reception team who are trying to help you obtain the service you require.
  • We will continue to discourage patient use in our waiting areas, to reduce the spread of coronavirus. Please wait at the front door, which will be locked.
  • Coming in for a booked appointment means you will be seen promptly.
  • Staff will be given more time to clean down areas before your arrival to keep you safe.

 

If you have coronavirus symptoms DO NOT come into the practiceself isolate and seek help via your practice or NHS 111 - 111.nhs.uk.

It is also important to emphasise that we are following NHS and Government guidance to reduce all face to face contact and surgery footfall and this may be in place for many months to come.

FACE MASKS – FACE COVERING – all patients who attend the surgery are asked to wear a face covering or mask. PPE will be followed by clinicians too.

WINTER FLU CAMPAIGN – we are expecting a high uptake and a possible second wave of Covid 19. The practice is awaiting guidance from NHS England on the role out of this year’s programme.

THE DISPENSARY - Prescriptions can now be collected each day between

– 10.00 am – 1.00 pm and 3.00 pm 6.00 pm.

We would like to start by saying thank you to all our patients in both unique and demanding times and for all your support over the last four months.

 

Frequently asked questions:

 

Why can’t I walk into my GP surgery?

The coronavirus pandemic has forced us all to work differently in order to slow down the spread of the virus.

All NHS services are taking special measures to protect you and the staff.

GP practices are working as hard but in different ways. This protects us all.

This is also why the patients are limited to access and have to wait outside to be called in for appointments.

Social distancing is paramount in trying to ensure the virus is not spread.

 

Why can’t I book face to face appointments?

We have adapted a system where you can obtain an appointment both quickly and safely.

Most patient’s health concerns can be managed over the telephone, or via video consultation.

If you require a face to face appointment the GP will inform you and you will be invited to attend the surgery.

 

Will I need to wear a face mask?

All patients over 12 years will be asked to wear a mask, or face protection, as they and the clinician are seeing you in an enclosed environment.

 

How do I obtain a repeat prescription?

All patients will receive a telephone call or text when the prescription is ready.

Please pick up by using the fire exit doors at the side of the building.

The opening hours are –10.00 am -1.00 pm and 3.00pm –6.00pm –Monday to Friday

 

How do I see a GP in the evening and at weekend?

Access to GP’s in the evening and at weekends, pleases contact – 111, or visit – 111.nhs.uk