Tolsey Newsletter

Winter Flu Campaign 2020



Please do read and digest this update on how the practice is intending to deliver the winter flu campaign for our patients.

Coronavirus - COVID-19 has meant that we will need to carry out flu clinics a little differently this year.  

On July 24, 2020, the Government announced that more patients will be eligible for a flu jab this year, which will include the 50’s group.  We are still waiting for further guidance on the vaccine supply for this group of patients and are unable to offer an appointment at the present time.

We will be offering this vaccination to the following at arranged clinic times in :

THE SHERSTON VILLAGE HALL, A LETTER OF INVITE WILL BE SENT TO YOU, with a designated clinic for you to attend, if you are :

  1. aged 65 or over


  1. or under 65 with any of the following health conditions :
  • Asthma or another chronic chest complaint
  • Heart problems
  • Diabetes
  • Kidney disease
  • Liver Disease
  • Neurological Disease
  • A pregnant woman
  • A carer
  • If you suffer from a serious illness and have a reduced ability to fight infection


  1. Children aged two and three years, but not for four year olds, or older on 31st August 2020, WILL BE INVITED TO THE SURGERY FOR VACCINATION BY LETTER

In all cases, you will the need to ring the surgery, to make an appointment time..

An appointment slot within this clinic will then be allocated by the team.

You cannot book a flexible time, as we are required to adhere to National Covid Guidelines.

As you can appreciate, we have many patients to vaccinate. The most practical and effective way to do this is to hold clinics where we can operate having as many clinicians that are available and of course delivered in a safe environment.

If you, or your child, are unwell and have a fever or coronavirus symptoms, you must not attend.

You will need to wear a face covering which covers your nose and mouth, if you are over the age of 11 years.

Please arrive at your booked appointment time – do not come too early as we do not want any overcrowding and need to abide by social distancing rules.

Your temperature will be checked on arrival and you will be asked to use the hand sanitiser provided.

Remove your coat/jumper in the foyer so that you are ready to have your vaccination.

Following your vaccination a member of staff will direct you to the correct exit.

If you are on our housebound register, you will be contacted by a member of The Community Nursing Team, for an injection at home.


Dr P Pettit

on behalf of the Practice

September 2020



Tolsey Update


TO ALL OUR PATIENTS – Updated 24th September


Following recent NHS England announcements, The Doctors would like to reassure and clarify with our patients that:


  • The Tolsey Surgery is providing a fully operational medical service taking into account the risk posed by Covid-19.
  • Triage will take place first; addressing patient medical problems and concerns via telephone, video, before face to face.   
  • This system is there to protect our patients, as well as the clinical team and our staff.  
  • The threat of the Covid 19 virus is still active throughout the UK.
  • Should an incident occur at The Tolsey, the whole surgery may be required to move into quarantine as we only have access to a controlled and clean room when being supported at The Malmesbury Primary Care Centre, which would cause even more inconvenience to everyone.
  • All our patients needs will be clinically assessed and action supporting you provided.
  • When attending for a booked appointment, a member of staff will take your temperature at the front door, before your enter.
  • We have introduced a “one way system” at the surgery to support both you and staff safety.
  • We would all like to thank our patients for their support and tolerance in very difficult times.

 Dr P Pettit – on behalf of the Partners


If you have coronavirus symptoms DO NOT come into the practiceself isolate and seek help via your practice or NHS 111 -

It is also important to emphasise that we are following NHS and Government guidance to reduce all face to face contact and surgery footfall and this may be in place for many months to come.

FACE MASKS – FACE COVERING – all patients who attend the surgery are asked to wear a face covering or mask. PPE will be followed by clinicians too.

WINTER FLU CAMPAIGN – we are expecting a high uptake and a possible second wave of Covid 19. The practice is awaiting guidance from NHS England on the role out of this year’s programme.

THE DISPENSARY - Prescriptions can now be collected each day between

– 10.00 am – 1.00 pm and 3.00 pm 6.00 pm.

We would like to start by saying thank you to all our patients in both unique and demanding times and for all your support over the last four months.


Frequently asked questions:


Why can’t I walk into my GP surgery?

The coronavirus pandemic has forced us all to work differently in order to slow down the spread of the virus.

All NHS services are taking special measures to protect you and the staff.

GP practices are working as hard but in different ways. This protects us all.

This is also why the patients are limited to access and have to wait outside to be called in for appointments.

Social distancing is paramount in trying to ensure the virus is not spread.


Why can’t I book face to face appointments?

We have adapted a system where you can obtain an appointment both quickly and safely.

Most patient’s health concerns can be managed over the telephone, or via video consultation.

If you require a face to face appointment the GP will inform you and you will be invited to attend the surgery.


Will I need to wear a face mask?

All patients over 12 years will be asked to wear a mask, or face protection, as they and the clinician are seeing you in an enclosed environment.


How do I obtain a repeat prescription?

All patients will receive a telephone call or text when the prescription is ready.

Please pick up by using the fire exit doors at the side of the building.

The opening hours are –10.00 am -1.00 pm and 3.00pm –6.00pm –Monday to Friday


How do I see a GP in the evening and at weekend?

Access to GP’s in the evening and at weekends, pleases contact – 111, or visit –