Tolsey Newsletter

Tolsey Update

As many of our patients will know, things have been very different for us at the Tolsey surgery since the worsening of the C19 and at the point of writing this looks to continue right into May and possibly beyond. Certainly the health impact for all of us will be felt until the end of the year.


  1. What is happening to appointments?

We have gone to a total triage system for GP appointments, meaning if you ring up you are added onto a list that is dealt with by the GPs and decisions at that point are made regarding treatment. We are not seeing or dealing with routine problems at the moment, so non urgent referrals for consultant opinion, x-rays, podiatry etc. are being delayed due to the necessity to keep doctors and healthcare workers available to treat the most urgent problems. This includes screening blood tests that are normally done regularly.

 However if you are unwell, we are still here to sort you out: –

 If you have a temperature or cough, flu like symptoms and feel unwell please go online (or ask someone to go online for you) to the NHS 111 website symptom checker and follow the protocol.

If your symptoms merit being seen by a doctor you will be directed to hospital via the 111 Covid triage system, or directed to see a local GP in a specialist centre with the equipment and PPE ( personal protection equipment) to see you safely without risk of contaminating other patients. Our local specialist centre is linked with Malmesbury PCC and we are working together on this project.

This centre can ONLY be accessed via the NHS 111 service, or via our surgery using the telephone triage service, it is not a walk in centre.


  1. What is happening in the dispensary?

 Our opening hours remain the same for collection. 10am to Noon, 3pm to 5pm and please be aware of the barrier and one way system for collection. We will ring you when your routine medication is ready to collect.

We have a fantastic team of volunteers under the C19 neighbourhood network who are delivering medication for vulnerable and housebound patients, and we are working on a similar scheme for outlying villages, Luckington, Acton Turville, Badminton and Didmarton.

If you live in these villages and could volunteer to deliver medication please get in touch with the surgery, your help is vital at this time of crisis.

 The current advice remains the same for us all:-

  • follow the rules around staying at home
  • continue with advice regarding cleanliness, handwashing and social distancing
  • only undertake essential journeys/travel


 Ask yourself the question: if you decide that “this virus won’t affect me, I will be fine I am fit and healthy” please think about the 12,000 people who have already died so far, many of whom were fit and healthy, and think about the healthcare workers who have died looking after them, and ask yourself if breaking the rules is really worth it?