At the Tolsey Surgery we use a Duty Doctor system to Triage all same day urgent calls.

Please telephone 01666 840270 if you feel you need to be seen. All telephone calls will be triaged by the doctor or nurse and you will be seen if it is felt to be appropriate.

You may also book routine telephone or face to face appointments with a GP of your choice.

Please note that the Practice are currently without a full complement of GP's which means that waiting times might be longer than usual.

However we will do our very best to help accommodate your request

You can now use our online system via the link at the top of this page to book routine appointments up to 8 weeks in advance.  In order to use this service please ask for logon details at the surgery.

Urgent cases will be seen on the same day.

	Morning	Afternoon
Tuesday	Yes (Training)	-
Wednesday	Yes	Yes
Thursday	Yes	-
Friday	Yes	Yes

	Morning	Afternoon
Monday	Yes	Yes
Tuesday	Yes	Yes
Thursday	-	Yes
Friday	-	-

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Each doctor also offers telephone consultation appointments. Some problems can be sorted out quickly by speaking to a doctor or nurse on the telephone.

To book one of these please ring 01666 840270 or book online.

If you require a home visit please call 01666 840270 before 10:30 AM.

The doctor will telephone you to discuss your request.

Doctors will only visit those patients who are either too unwell or frail to attend the surgery.

Please request home visits only when it is absolutely necessary. It is usually far easier to deal with medical problems in the surgery with the correct equipment and medical staff to hand.

Please inform the receptionists as soon as possible if you want to cancel an appointment.  This will allow them to re-use the appointment for someone else. Failure to do so will result in a letter being sent to you. Repeat offenders can be removed from our list. 

You can also cancel an appoitment by ringing the surgery and selecting option 2 our cancellation line.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

We also provide extended hours, outside of core hours, for our patients.

Early appointments from 07:30 – 08:00 on Wednesdays with Dr Harris.

Late appointments from 18:30 – 19:00 on Wednesday with Dr Watkins and Thursday with Dr Pettit and our Practice Nurse.

Evening and Weekend Appointments Available Now

You can now access additional Primary Care Services in the evenings and at weekends.

 Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30 - 20:00 Monday-Friday, and Saturdays, Sundays and bank holidays.  This collaboration by Practices will ensure all patients in Wiltshire  have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or healthcare assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.