Christmas Opening Hours

We are open usual hours apart from the following Bank Holidays when the Surgery will be closed all day:

Thursday 25th December 2025

Friday 26th December 2025

Thursday 1st January 2026

If you have a medical situation that you feel may be life threatening please dial 999. If you have a medical problem that will not wait until the surgery is next open, please contact GP Out of Hours Service by dialling 111. For dental problems please contact your dentist or telephone the Dentist Out of Hours Service by dialling 111

Tolsey Surgery - Opening Hours 

Monday to Friday 08:00 to 18:30

Please note, the telephones are not attended between 08:00 – 08:30 each day.  If you call at this time your call will be answered by our Out-of-Hours service who will deal appropriately with your call.

Dispensary

The dispensary opening hours are Monday to Friday 10am -1pm  and 3pm - 6pm.  PLEASE NOTE: we are closed on a Wednesday afternoons. 

We also provide extended hours, outside of core hours, for our patients.

Late appointments from 18:30 – 20:00 on Wednesdays with our Practice Nurse.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings. These appointments are available 18:30 - 20:00 on Thursdays.  

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or healthcare assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

If you need assistance when the surgery is closed you should dial 111 (free from all telephones) alternatively our answering system will give you details of who to contact. 

You may receive telephone advice, be invited to a local walk in centre or a doctor might visit you at home depending on the circumstance.  This service is not for routine matters but for pressing medical problems which cannot wait until the surgery opens again.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.